Mar 29, 2017
has announced the launch of its Auto Prefill solution intended for
the underwriting of cars in the short-term insurance market.
company explains that the new solution offers a quick, easy and
convenient vehicle insurance quoting process for both the consumer
and the call centre agent.
Prefill is an integrated solution that incorporates several
transactions and products into one call, enabling quicker
verification during the quotation stage to improve pricing and risk
selection. At the same time, it minimises abandoned quotes and
improves conversion rates.
Tayengwa, TransUnion’s senior insurance product consultant for
explains that Prefill, when combined with DecisionEdge
- a flexible suite of data analytic and decisioning solutions - helps
call centre agents proposing relevant and tailored solutions to
TransUnion’s single-inquiry solution, the call centre agent now has
access to output that includes details like the Vehicle ID Number
(VIN), model and make, year and colour as well as vehicle values
simply by entering the vehicle registration number.”
Prefill saves insurance providers time and money by reducing call
time and an improving data accuracy. There is also a tangible
improvement in customer service, and instead of the client spending
more than 30 minutes on a call to get an insurance quote, the entire
process can now be completed in approximately 15 minutes.
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