AUTOFORUM

Robert Kaiser has been a contributor to Autoforum since 2006. He has been involved in the motor industry for 32 years and established Retail Motor Consultants (RMC) in 2002, providing management , marketing and communication services to RMC’s clients.

Clear thinking, changes in vehicle retailing and positivity at NADA’s dealer performance programme conference

Mar, 29 2022, 10:56

The National Automobile Dealers’ Association (NADA) held its first post-Covid lockdown physical Dealer Conference at the Wanderers’ Club in Johannesburg on 22 March with a huge attendance of members who were delighted to be able to attend a physical

Electronic communication fall- down: is it hubris, lack of responsiveness or just plain inefficiency?

Jul, 29 2020, 14:07

The extraordinary time we are living in has had one decided effect - more people than ever are turning to the Internet to make contact and conduct business. Companies, large, medium and small who offer online commerce as part of their business activi

Digitalisation and Relationships: powering the way forward in the Retail Vehicle Industry

May, 27 2019, 21:52

The increasingly important role played by digital technology coupled with business relationship development was widely acknowledged at the Johannesburg Road Show of the National Automobile Dealers’ Association (NADA), presented at the Royal Johannes

The winners of the last Innovation Awards at Automechanika Johannesburg.

Automechanika Johannesburg 2017 Innovation Awards Competition

May, 30 2017, 08:56

Entries are open for Automechanika Johannesburg’s 2017 Innovation Awards. Winning products will receive winning treatment at the automotive aftermarket’s event of the year that takes place at the Johannesburg Expo Centre Nasrec, 27-30 September.

2017 : Year of opportunity (If you stay positive)

Jan, 25 2017, 09:23

The beginning of a year usually brings with it a sense of turning a new page albeit with mixed feelings: you look forward to good things but also have negative “what if” thoughts.

Resilience, Focus and Persistence: your antidote to a listless business climate

Mar, 15 2016, 09:22

Robert Kaiser discusses how despite the challenges presenting themsleves in 2016, there are also opportunities for the retail automotive sector during the following months.

2016: A New Business Year – Are You Ready For The Challenges?

Jan, 14 2016, 11:06

Robert Kaiser looks at a few points that may be of value to you in getting your business ready for the 2016 business year.

Is Your Telephone Reception Failing Your Company?

Oct, 08 2015, 07:29

Despite reams and reams of writing, conferencing and discussion group activity on the subjects of customer relations & communication, it is frightening to experience the way in which critical customer contact interface situations can be dealt with.

Turkish Aftermarket Shows Its Vibrancy at AM Istanbul

Jun, 10 2014, 09:10

According to Robert Kaiser, the 8th edition of Automechanika Istanbul was a clear indication of the dynamic nature of the automotive aftermarket in Turkey.