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Another jewel in the FAW Trucks SA network

Aug 04, 2021 FAW Trucks SA


Another jewel in the FAW Trucks SA network

 

FAW Trucks has been part of the South African commercial vehicle landscape for more than a quarter of a century and during this time FAW Isando has continued to play a significant part in making it the go-to brand for customers wanting reliable and capable products that represent great value for money.

 

FAW Isando was established in 1994 and has consistently been a top-performing dealership for the brand locally, priding itself on building strong relationships with its customers by providing great servicing through all levels of the buying and ownership experience. The dealership, with its modern showroom, is co-located with FAW Trucks’ Spartan service centre. The latter consists of a fully rigged workshop with 12 work bays, a component rebuild department, a panel shop, a pre-delivery inspection centre, a fuel pump room and an extensive parts department.

 

“At FAW Isando customer service is, and always will be key. We go the extra mile to look after our customers and to make sure that we offer them the best deals possible,” explains dealer principal, Johan du Plessis. The same goes for the aftersales department, where workshop manager, Pieter Calitz, and parts supervisor, Louis Phakati, ensure that customers’ vehicles are maintained and serviced to exacting standards and downtime is kept to a minimum.

 

“We are a team, and all 44 team members are committed to not only doing their job to the best of their abilities, but also to assist other team members where they can,” Du Plessis says. “For us this has proven to be a recipe for success and has led to many achievements within the FAW realm. “The sales staff has, on numerous occasions, been awarded for selling the most units per annum within the FAW network, and in 2018 FAW Isando won the Global Best Distributor Award. In addition, one of our workshop staff members was crowned as the best FAW technician on a national level in 2019.”

 

 “FAW Trucks already has a solid reputation in the South African market. Apart from ensuring that sales keep ticking over, our dealerships must continue to build on this reputation by providing dedicated service and support of the highest quality. Customers need to be able to trust in the longevity of mainstay dealerships such as FAW Isando as much as that of our products,” says Yongjun Li, CEO of FAW Trucks SA.

 

Du Plessis is adamant that FAW Isando and its dedicated staff are up to the challenge. “Our vision for the future is to continue growing the dealership and, in turn, the brand’s market share by providing the best sales and aftersales experience possible, thus ensuring that our customers keep coming back,” he concludes.

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