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FAW Trucks Southern Africa - brand service support through technical training initiatives

Mar 28, 2025 FAW Trucks Southern Africa, technical training initiatives, FAW Southern Africa Annual Master Technician, Ricqui Alexander,

FAW Trucks Southern Africa - brand service support through technical training initiatives

FAW Trucks Southern Africa has placed a strong emphasis on continuous technical and non-technical training as well as skill enhancement through its recognised Master Technician initiative. This program, designed to equip aftersales and product support teams with advanced capabilities and knowledge. The training initiative reinforces FAW SA’s commitment to ensuring all customers receive dependable, effective, and premium support throughout its extensive network of dealerships.

FAW Southern Africa Annual Master Technician training initiative - FAW SA’s upskilling program is designed to elevate customer service standards across its Southern Africa dealer network. By equipping technicians with in-depth knowledge of FAW’s diverse commercial vehicle range - from compact vans to extra-heavy-duty trucks—the program ensures service teams can meet the unique needs of industries such as logistics, mining, and agriculture. This dedication to continuous learning enhances diagnostic accuracy, streamlines repairs, and minimises downtime, all critical factors in maintaining business operations efficiently.

Ricqui Alexander, National Aftersales Manager, at FAW Trucks Southern Africa, stated, “Our customers are central to all our activities. The Master Tech training program represents an investment in our dealers and staff, underscoring our commitment to delivering outstanding service. By empowering our technicians with the latest resources and product technology, our customers benefit from vehicles operating at peak performance, supported by a reliable team.”

Technicians participate in intensive, practical sessions that combine theoretical understanding with real-world applications, ensuring they stay ahead of industry developments. This focus ensures that customers receive a uniformly high level of service whether they visit a dealership in the Eastern Cape or a service centre in Gauteng or even visiting Lusaka - demonstrating FAW SA’s commitment to a consistent support framework across the region where we operate in.

The recent Master Tech Competition that took place in November 2024 showcased the commitment of technicians who approach their work with dedication, carefully refining every aspect to ensure customer satisfaction. This enthusiasm for excellent service not only enhances FAW’s brand but also cultivates enduring relationships with customers who depend on their vehicles as crucial components of their business.

As a reliable partner in Southern Africa and beyond, FAW Trucks Southern Africa is committed to leading the way in customer support at every stage. The Master Tech training program is a crucial element of this commitment, guaranteeing that the company’s cutting-edge vehicles are supported by exceptional service quality.

FAW Trucks South Africa: Your Trusted Partner

FAW Trucks Southern Africa comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market.