Dec 13, 2024 Ford South Africa, Ford Protect, Ford Family Guarantee, myfordjourney
Ford Protect and the Ford Family Guarantee provide comprehensive support
Buying a new car is more than just a vehicle; it’s a milestone, a symbol of independence, mobility, and personal achievement. A new vehicle also comes with the responsibility of maintaining its performance and longevity, and this can feel overwhelming, especially when faced with a maze of terminology and jargon.
Modern cars are advanced and packed with intricate technological systems and high-performance components - the days of simple DIY maintenance are largely behind us. Today’s vehicles are built to higher standards and finer tolerances, making it essential to use genuine parts installed by technical experts, ensuring they retain their reliability and efficiency standards. This is why Ford South Africa is committed to elevating the customer experience by providing exceptional convenience through service offerings that reflect the brand's dedication to quality and innovation.
As an integral part of this commitment, Ford Protect offers a suite of warranty, service, and maintenance plans designed to provide Ford owners with comprehensive coverage for their vehicles. These plans can be specifically tailored over years or mileage needs to ensure that your vehicle continues to perform optimally as well as alleviate any stress and variability associated with vehicle ownership.
At the heart of Ford Protect is the Premium Maintenance Plan which is a 3-in-1 solution, encompassing scheduled services, wear and tear coverage on selected components, and protection against mechanical and electrical failures. This plan, which covers over 6 000 vehicle components, provides comprehensive coverage for your vehicle to keep your Ford running smoothly.
Beyond the Premium Maintenance Plan, Ford Protect also offers an extended warranty - providing continued protection after the standard factory warranty expires, and a service plan option.
The Ford Protect Extended Warranty Plan extends coverage beyond the standard factory warranty of 4 years or 120 000km, providing continued protection against mechanical and electrical failures for up to 7 years or 200 000km. This extension offers peace of mind to owners after their initial warranty expires.
The Ford Protect Service Plan covers just your Ford's scheduled servicing needs in comparison to a Maintenance Plan that will also cover wear and tear components, and electrical and mechanical components. The Ford Protect Service Plan includes the essential services for the duration, intervals, and mileage the customer selects. This comprises routine services including oil changes, filter replacements, and inspections, as outlined by Ford's maintenance schedule.
Furthermore, Ford Protect includes a four-year/unlimited distance Roadside Assistance with the purchase of any new Ford vehicle, and it can be extended for an additional one or two years. This provides 24/7 support in case of breakdowns, offering services such as battery jump-starts, key lockout services, and roadside assistance. The suite of Ford Protect products, for new and used vehicles, are sold at all Ford Authorised Dealerships.
Ford South Africa’s Ford Family Guarantee enhances customer convenience with a comprehensive suite of services designed to simplify vehicle maintenance. Customers can schedule service appointments anytime through http://myfordjourney.co.za or the FordPass app. The Pick-up and Delivery Service adds further ease by allowing vehicles to be serviced without the need to leave home or the office, while the 60-Minute Express Service ensures fast, efficient servicing at dealerships nationwide for those pressed for time.
Additional offerings include the Online Service Price Calculator, which provides upfront cost estimates to help customers budget effectively. For added convenience, a Vehicle Loan Car is available if servicing requires an overnight stay, ensuring minimal disruption. Ford’s Mobile Service takes convenience a step further by bringing expert technicians and genuine parts directly to the customer’s preferred location, replicating dealership-quality care on the go.
With the December holiday season upon us, and many of us gearing up for long road-trips, correct servicing and maintenance is more critical than ever to get you to your destination safely and timeously. A car that’s properly serviced and well-maintained not only enhances your journey but also plays a vital role in ensuring the safety of you and your loved ones, helping you reach your destination without any reliability concerns.
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