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Ford Safety Recall Notice

Aug 19, 2025 Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd, (FMCSA), Safety recall notices, Ford Motor Company


Ford Safety Recall Notice

 

Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has commenced with several product recall notices, affecting different models and production batches.

 

Ford Ranger: Transmission Main Control Valve Body Replacement  

FMCSA has commenced a Safety Recall relating to certain 2025 Ford Ranger vehicles.

FMCSA has identified that in the affected vehicles, the transmission main valve body’s internal dimensions do not meet the engineering print specifications, and the driver may experience no reverse motion when the vehicle is in reverse gear. When the vehicle’s gear selector is in reverse or neutral position, the vehicle may move forward. When this occurs, the Malfunction Indicator Light (MIL) and Wrench light will illuminate on the instrument cluster in the vehicle. Unexpected vehicle motion can increase the risk of an accident.

There are eight (8) vehicles affected in South Africa. FMCSA is working to provide parts in order to repair the units. When parts are available, FMCSA or a Ford authorised dealer will notify the customer to schedule a service appointment for repairs to be completed free of charge. The parts are anticipated to be available by October 2025.

 

Ford Mustang, EcoSport, Ranger and Everest: SYNC Software Update

FMCSA has commenced a Safety Recall relating to certain Ford models built between 2018 and 2023. FMCSA has identified that in the affected vehicles, repeated short ignition cycles (time between key on and key off) may, over time, result in an error in the SYNC system that could result in system instability and/or a failure to maintain certain settings between ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. A frozen rear-view camera display image while in reverse may create a false representation of where the vehicle is relative to its surroundings, increasing the risk of an accident.

There are 33 vehicles affected in South Africa.

• Ford Mustang – South Africa - 30

• Ford EcoSport – South Africa - 1

• Ford Ranger – South Africa - 1

• Ford Everest – South Africa - 1

FMCSA is working to provide a software update in order to repair the concern. When the software update becomes available, FMCSA or a Ford authorised dealer will notify the customer to schedule a service appointment for the software update to be completed free of charge. The software update is anticipated to be available in the third quarter of 2025.

 

Ford Everest, Ranger and Transit Custom Vehicles: Rear Camera Screen Software Updates

FMCSA has commenced a Safety Recall relating to certain Ford models built between 2021 and 2025. FMCSA has identified that in some of the affected vehicles the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs while reversing the vehicle, the rear-view image may be frozen, missing or delayed. A frozen rear-view camera display image while in reverse may create a false representation of where the vehicle is relative to its surroundings, increasing the risk of an accident.

There are 21 736 vehicles affected in Southern Africa (South Africa – 20 693; Botswana – 363; Namibia – 657 and Eswatini/Swaziland - 23).

• Ford Ranger – 17 741 affected in Southern Africa (South Africa – 16 820; Botswana – 327; Namibia – 579; Swaziland - 15).    

• Ford Everest – 3 317 affected in Southern Africa (South Africa – 3 199; Botswana – 35; Namibia – 76; Swaziland - 7).

• Ford Transit Custom – 678 affected in Southern Africa (South Africa – 674; Botswana – 1; Namibia – 2; Swaziland - 1).    

FMCSA is working to provide software for this repair. When the remedy becomes available, Ford Motor Company will notify the customer via mail to schedule a service appointment with their dealer for repairs to be completed free of charge. The remedy is anticipated to be available in the third quarter of 2025.

 

Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.

If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit  www.ford.co.za/owner/recalls/  and enter their VIN number in the search bar. Customers can also view recent safety recalls by clicking here.

Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.

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