Jun 23, 2017 ScottByers, VolvoTrucks, Aftermarket, TruckSales, FleetServicing,
The recently released Scott Byers report has found that Volvo Trucks has both gained in its sales in the first quarter of 2017 and at the same time, upped its ranks in aftermarket support and servicing. The heavy duty vehicle manufacturer has now reached the top position in sales and second place for parts and service.
Torbjorn Christensson, President, Volvo Group Southern Africa commented: “We pride ourselves on being an Original Equipment Manufacturer (OEM) with a truly innovative approach to the industry within which we operate, proof of this is the fact that we are serious about safety. This is not just talk, as a manufacturer we are aware that when a heavy vehicle or truck is involved in a collision the consequences are usually great and have an impact far beyond the driver. We hope to maintain the top spot in sales and are certainly going to do all we can to ensure that we can take the number one spot for parts and service too.”
Volvo says it strives to provide a complete service offering to owners of its vehicles. “To this end after-market support and servicing are imperative to our business and we are proud that in the report we have made great strides to improving our ranking in this area,” adds Theunis Eloff, Commercial Aftermarket Director, Volvo Trucks Southern Africa.
The Scott Byers report shows that while Volvo Trucks has made great in roads to improve its overall customer experience, there is still scope to continue improving their overall services and offerings to customers. “Growth in the various areas are not a short term goal that is timed for the survey – we always aim to ensure that the levels of service and support experienced by our customers remains at a constant level of satisfaction in all touch points throughout the Volvo value chain,” concludes Christensson.
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