Oct 22, 2019 Sambra, Santam, Toyota SA, Sikkens, Bosch, Charles Canning, Richard Green
Short-term insurer, Santam, has won the prestigious SA Motor Body Repairers’ Association (SAMBRA), Insurer of the Year award for the second consecutive year. Toyota SA received the top honours for all-round best OEM, Sikkens scooped the overall Service Excellence award in the Paint Suppliers category and Bosch took all three awards in the Equipment Suppliers category winning Best Training, Best Product Support and Overall Service Excellence.
The award ceremony took place in Johannesburg on 18 October at Emperors Palace as the highlight of the 2019 SAMBRA conference and honoured top vehicle insurers and OEMs, as well as paint and equipment suppliers, for excellence in service provision to SAMBRA members. SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI), represents the majority of motor body repairers in the country. SAMBRA focuses on creating and maintaining industry sustainability and development and the annual awards are one of its flagship projects.
“The annual SAMBRA Survey upon which these awards are based was inaugurated in 2011 and each year since has monitored the business relationship between the insurance and motor body repair industry. It was subsequently expanded in 2015 to include OEMs, paint and equipment suppliers, each of which are vital stakeholders in the motor body repair industry,” says Charles Canning, newly-appointed Chairman of SAMBRA.
The survey is independently collated and audited by Lightstone, the headline sponsor of the awards and targets the 885 eligible SAMBRA members nationwide to rate the insurers, OEMs and suppliers on the following factors: fair business practices, prompt payment, green practices, relationship satisfaction, quality of vehicle damage assessment and repairers’ interaction with claims staff, payment speed, customer service, training programmes, product support and more. “The survey results have become an important gauge against which all partners evaluate themselves and their level of service to motor body repair businesses – and ultimately, the consumer. Its value is demonstrated by the unusually high response rate from SAMBRA members nationwide,” says David Friskin, Master Statistician at Lightstone.
Feb 18, 2025 0
Feb 17, 2025 0
Feb 14, 2025 0