Jan 27, 2025 LabourGenie.Net, Dereck Sigamoney, InstaToll Africa (Pty) Ltd
Technology drives intelligent transport, total compliance, fair labour practices
Intelligent transport and road management systems demand a pioneering approach. In road and related infrastructure management, strategic decision making is crucial – having a marked impact on the state of the nations’ roads, and those who use them.
InstaToll Africa (Pty) Ltd employs a forward-thinking approach to Africa’s road infrastructure management. It relies on 1000+ employees to deliver, demanding an innovative Workforce Management (WFM) solution. Here, manual interventions simply were not making the grade. Prior to breaking away from Group 5, InstaToll had been on Kronos WFM, and experienced its efficiencies.
“Without a reliable WFM system, managing payroll and timesheets was time consuming, more human resources were required, and carried inevitable human error,” confirms Ayanda Zwelibanzi, InstaToll Payroll Officer.
InstaToll leaned on implementation specialists, LabourGenie.Net for a solution. Having had experience with the Kronos system, the cloud-based UKG Dimensions® (now UKG Pro Workforce Management™ under UKG Pro®) was a natural, considered choice. InstaToll HR/IR Manager, Thuli Madikiza confirms seamless implementation followed assessment, planning and training. “LabourGenie.net provided invaluable support.”
UKG is dedicated to providing support to its team in South Africa. “Onboarding InstaToll and supporting LabourGenie.Net has been a priority in the territory,” confirms Wendy Wood Sr. Director, EMEA Alliances, UKG. “UKG’s latest SaaS solution - UKG Pro Workforce Management - was the perfect fit for Instatoll and its desired outcomes.”
InstaToll needed a robust time and attendance solution to grow with the business, scale up as it expands, and with sound absence management capabilities. “UKG is the best fit. Its ‘plug and play’ modules give us total flexibility,” states Sipho Thamane, Financial Director at InstaToll.
The solution increases productivity and efficiencies while mitigating the risk of CCMA cases, with human error eliminated. “If a case does occur, irrefutable time and attendance records offer vital evidence: another benefit of data driven management,” adds Madikiza.
To InstaToll, the most critical benefits are uniform pay polices and fair remuneration. “Now we have the right person, at the right place and time, with the right skills. We accurately monitor budgets and payroll, proactively tackle absence management, and effectively track leave” Madikiza says. “Biometric clock-in ensures hours are correct.”
Eliminating manual processes has also driven expansion, investment, confidence, and auditability. “Labour costs make up 40-50 percent of our financials. If these figures are manual, it is a huge red flag,” recalls Thamane. “Now data-driven decisions ensure sound strategy, accurate reporting, mitigated risks, and proactive management.”
Now the business is streamlined, scheduling enhanced, data transformed into insights, and workforce management covered by one solution. “It’s a future-proofed organisation, leaning on a highly configurable, cost-effective tool,” says Dereck Sigamoney, Managing Director at LabourGenie.net. “InstaToll also benefits from all the advantages a cloud-based solution offers.”
Having experienced the value of strong service provider relationships, InstaToll builds sound partnerships. “Dereck is a reliable, trustworthy partner, supporting InstaToll as it found its feet in independence,” concludes Thamane. “He understands our business, we rely on his advice, our goals are aligned. When we win, we win together.”
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