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Tenneco Expands ‘B-Connected’ Initiative For Professionals

Aug 07, 2015 Tenneco, Monroe, Techline, Training, technician, Aftermarket, Workshop, Repairer


Tenneco has announced the expansion of its services and tools through its ‘B-Connected’ initiative for automotive proffessionals. Among the latest tools is the new Monroe Walker Techline. The latter provides professional installers with ‘on the spot’ solutions to diagnosis questions related to the exhaust and/or suspension systems and installation issues with any Monroe® or Walker® products.

The Techline is staffed by a team of highly trained technical specialists, and can be contacted by telephone or through internet using their tablet. This last option is possible thanks to an innovative app that employs the latest technology in repair assistance. Users can connect with the Techline specialists via live chat, use the webcam on their tablets to show where the problem is, and through the use of augmented reality, the Techline experts can guide the installers step by step through the solution. The Techline personnel can serve customers who speak English, German or Italian by calling (010) 500 2862, Monday through Friday from 09h00 to 17h00.

To access the full service free of charge, one needs only to register via www.monroe.com or www.walker-eu.com.

The new Techline joins an impressive portfolio of other technical resources available to Monroe and Walker customers. These include the Technician’s Advanced Digital Information System (TADIS), offering e-learning modules, more than 125 technical videos, diagnostic and installation tips and more; additional technical training videos available via the “Tenneco TV” portal at www.monroe.com and www.walker-eu.com; the comprehensive www.monroecatalogue.eu and www.walkercatalogue.eu electronic catalogues; on-site technical and product workshops; and the Tenneco on Tour mobile training experience, which brings interactive system and product displays and in-depth technical workshops to markets throughout Europe.

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