Nov 28, 2025 SAMBRA, South African Motor Body Repairers’ Association, Juan Hanekom, RMI
What motorists need to know about hail damage and Paintless Dent Removal
With weather patterns shifting and forecasters warning of possible hail activity in the coming weeks, the South African Motor Body Repairers Association (SAMBRA), is urging motorists to familiarise themselves with the correct steps to take if their vehicle sustains hail damage.
Juan Hanekom, National Director of SAMBRA, says the spike in sudden, intense hailstorms often catches motorists off guard. “The good news is that in many cases, hail damage can be repaired quickly and cost-effectively using Paintless Dent Removal (PDR). But it’s important to know when PDR is appropriate and when the damage requires a full motor body repair,” he says.
When Paintless Dent Removal is the right option - PDR is a highly specialised technique used to massage dents out from behind the body panel without disturbing the existing paintwork. According to Hanekom PDR is ideal when:
• The paint surface is intact with no cracks, chips or scratches.
• The dents are small to medium in size and have not stretched the metal.
• The damage is confined to panels where there is clear behind-panel access for a trained PDR technician.
“PDR can be remarkably effective for hail damage,” says Hanekom. “It’s faster, more affordable and preserves the original factory paint, which is always the preferred outcome where possible.”
When you need a motor body repairer (MBR) instead - If the hail has caused more severe damage, including cracked or chipped paint, sharp or deep dents, creased panels or any damage that has affected structural components, the vehicle will need to be assessed by an accredited motor body repairer.
“Once the paint surface is compromised, you’re no longer dealing with a cosmetic dent,” he explains. “Exposed metal can quickly rust, and the repair process becomes more complex. In these cases, PDR is no longer the right tool. You will need professional refinishing and, in some cases, panel replacement.”
What motorists should do after a hail event
SAMBRA advises motorists to follow these steps if their car is caught in a hailstorm:
1. Assess the damage as soon as it is safe to do so — but avoid DIY repairs.
2. Notify your insurer promptly and understand their assessment process.
3. Use only accredited repairers, whether opting for PDR or full motor body repair.
4. Avoid delaying repairs, particularly where paint damage is visible.
5. Request a clear explanation of the repair method recommended for your vehicle.
Hanekom stresses that choosing the right repair approach upfront helps safeguard the vehicle’s value and ensures the repair is carried out safely and professionally. “Whether it’s PDR or full refinishing, SAMBRA-accredited members follow industry standards and are equipped to give your vehicle the best possible outcome,” he concludes.
SAMBRA is a proud association of the Retail Motor Industry Organisation (RMI).
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